FAQs

Welcome to our FAQ page! Below are answers to some common questions about shopping with Nyken.shop — your go-to store for quality coffee mugs, tea sets, and teapots in the UAE. ☕🫖

📦 1. When will my order be processed?

All orders are processed within 1–2 business days (excluding Fridays and public holidays). You’ll receive a confirmation email once your order is shipped.

🚚 2. How long does delivery take?

Estimated delivery across the UAE takes 3–5 business days after your order is dispatched.

💳 3. What payment methods do you accept?

We accept secure online payments via:

Debit/Credit Cards (Visa, MasterCard)
Local UAE payment gateways

All transactions are processed securely — your payment details are never stored.

🔁 4. Can I return or exchange an item?

Yes! We accept returns within 7 days of delivery for unused items in original packaging.
To start a return, contact us with your order number.

📧 Email: info@nyken.shop
📞 Phone/WhatsApp: +971 055 866 4216

Read our Return & Refund Policy for full details.

📍 5. Do you deliver outside the UAE?

Currently, we only ship within the UAE. We’re working on expanding to more regions soon — stay tuned!

📸 6. What if my item arrives damaged or incorrect?

Oh no! If your item is damaged or you received the wrong product, please contact us within 48 hours of delivery with photos. We’ll resolve it quickly with a replacement or refund.

🎁 7. Are your mugs and tea sets good for gifting?

Absolutely! Many of our items are perfect for gifting — from birthdays to housewarmings. We even offer elegant packaging options for select products.

🧽 8. Are your products dishwasher and microwave safe?

Most of our ceramic mugs and teapots are dishwasher and microwave safe, unless otherwise stated in the product description.

📞 9. How can I contact you for support or inquiries?

We're here to help!

📧 Email: info@nyken.shop
📞 Phone/WhatsApp: +971 055 866 4216

Our support hours are Sunday to Thursday, 10 AM – 6 PM (UAE time).

🛒 10. How do I track my order?

Once your order is shipped, you’ll receive a tracking number by email or SMS. You can use it to track your package in real-time with the courier.

Still have questions? Don’t hesitate to get in touch — we’re always happy to help!
Thank you for choosing Nyken.shop — where your tea & coffee moments become a little more special. 💛